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#IncludeEveryone: A quick look at the #DIAA2019 nominees for Best E-Service and E-Commerce.

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#IncludeEveryone: A quick look at the #DIAA2019 nominees for Best E-Service and E-Commerce.

It is a very fast world and time is of great essence. As such, thousands of Ugandans now prefer online transactions. Lately, services such as Uber, Safe Boda and Online Betting are very popular.

In the same spirit, thousands of Ugandans are now shopping from online stores and making payments digitally. Several entities have equally moved from physical transactions to e-service and e-commerce.

The nominees for the #DIAA2019 Best E-Service/E-Commerce are Jumia, NWSC, Spare-Wo, UMEME and URA.

Jumia is with no doubt the largest online marketplace in Uganda. Its e-commerce menu covers all major product categories which include clothing, footwear, mobile phones, computers, jewellery, watches, electronics, home & living, health & beauty, kids & baby accessories, toys, books & media, food & beverages, sports & outdoors and many more. The Jumia Black Friday has become an annual activity that customers look out for because it offers very crazy discounts. Jumia allows cash on delivery, mobile money and card payments.

National Water and Sewerage Corporation (NWSC) phased out cash offices and all customers are now paying through different electronic options such as e-water at any of the partnering banks, Direct Debit, MTN Mobile Money, UTL M-Sente, Airtel Money, EzeeMoney, and PayWay among others. NWSC customers that have signed up for e-Services are also able to complete registration processes within 5 minutes, get monthly statements and transactions details among other benefits.

SpareWo is an online one stop center for ‘all your Spare Part needs.’ The SpareWo team takes pride in selling genuine car spare parts and accessories through their website – www.sparewo.ug. Edrine Ssempebwa, the founder of SpareWo notes that his company partners with a number of merchants locally and international to provide the best prices on their website. SpareWo accepts mobile money and cards payments.

Umeme’s e-service platform is My UMEME. With My UMEME, customers get online self-service. The platform improves interactions with the Help & Support team enabling customers to create, follow up & monitor any incident or issue requests. It is a personalized experience that enables Umeme customers to pay bills online, manage their accounts, see location electricity schedules for road shedding, submit new connections requests, report any incidents and get any other online support that you may need.

Uganda Revenue Authority (URA) provides robust e-services that enable customers to register for taxes make tax related payments, verify motor vehicle details, clear stamp duty and access any tax related forms among other things.

The overall winner for the #DIAA2019 Best #DIAA2019 Best E-Service/E-Commerce will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.

#IncludeEveryone: Here are the nominees for #DIAA2019 Best Digital Embrace by Non-Consumer Facing Brands.

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#IncludeEveryone: Here are the nominees for #DIAA2019 Best Digital Embrace by Non-Consumer Facing Brands.

It’s impossible to argue against digital media’s impact as an efficient and effective method for connecting brands and consumers. Efforts undertaken by consumer facing brands such as telecoms, online stores, fast foods, beauty products, hospitals and banks among others are great examples of how a brand can benefit when it opens its doors and welcomes consumer interaction. Digital Customer Experience is real and most consumer facing brands now mind a great deal about it.

But what about the non-consumer facing brands which from their works are seen as some regulators, serve specific niches and mostly don’t interface with final consumers on a daily.

“Non-consumer facing companies realize there are clear benefits to implementing a social media strategy, but what do they need to do to achieve success? The truth is, the social media strategy, processes, and principles, don’t really change much depending on your company type and size.” Mark Wallace, a renowned digital expert once said.

The nominees for the #DIAA2019 Best Digital Embrace by Non-Consumer Facing Brand are CAA Uganda, FUFA, IRA Uganda, UEGCL and UNRA.

For the fact, air transport is largely digital driven. As such, The Uganda Civil Aviation Authority (UCAA aka CCA-Uganda); the regulatory body of Air Transport in Uganda is by all means expected to be a digital first establishment. Even though, its website is up to date with latest air transport content, its outlook/design needs some makeover. UCCA is also active across Social Media mainly Twitter, Facebook, and YouTube.

Federation of Uganda Football Association (FUFA) has over the years incorporated digital/tech in its activities. FUFA’s embrace for digital media is equally commendable. Well as its website is updated with the latest multi-media content relating to the game of football in Uganda, an outlook/design revamp would offer much better digital customer experience to the site visitors. FUFA is very active on Facebook, Twitter and YouTube.

As a regulator for the insurance industry, the Insurance Regulatory Authority (IRA-Uganda) continues to improve its digital customer experience with good effort put on website content updates, and Facebook. However, more needs to be done including a website revamp and more use of Twitter.

The Uganda Electricity Generation Company Limited (UEGCL) is implementing a strong digital strategy. Its website is user friendly, strong on visuals, illustrative of its mandate and always updated. UEGCL is also very strong on Social Media mainly YouTube, Facebook and Twitter.

Because seeing is believing, visuals always sell more in the digital world. The Uganda National Roads Authority (UNRA) has a visually strong, multimedia and updated website- telling the story of what this agency does. UNRA is also active on Social Media particularly WhatsApp, Facebook, and Twitter.

The overall winner for the #DIAA2019 Best Digital Embrace by Non-Consumer Facing Brand will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.

#IncludeEveryone: A look at the nominees for #DIAA2019 Commendation for Trade Digitization.

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#IncludeEveryone: A look at the nominees for #DIAA2019 Commendation for Trade Digitization.

Like the case of 2018 edition, the 2019 Digital Impact Awards Africa (#DIAA2019) has the Commendation for Trade Digitization category.

The difference though is that while in 2018, this category had no nominees and the winner selected by the Awards Jury; this year, the category has nominees and the winner will come from a combined public vote/jury assessment.

The Commendation for Trade Digitization seeks to recognize and appreciate an individual, government or non-government agency that is spearheading the digitalization of trade through introducing, funding, facilitating and supporting the use of technology to improve trade in Uganda.

The three nominees for Commendation for Trade Digitization are the Uganda Electronic Single Window, the Uganda Trade Information Portal and the extension of the Regional Electronic Cargo Tracking system (RECTs) from Uganda to Democratic Republic of Congo (DRC).

RECTs extension to DR Congo.

On 9th July, 2019; the DRC Directorate of Customs and Excise (DGDA) and the Ugandan Revenues Authority (URA) signed the Regional Electronic Cargo Tracking system (RECTs) standards operating procedures, marking the launch of the RECTs control centre extension to DRC cargo. RECTs is now operational in Kenya, Uganda, Rwanda and now DRC with Congo’s control station hosted in Kampala.

The introduction of an electronic cargo tracking system to the Northern Corridor from Mombasa to DR Congo is expected to reduce transit costs by reducing lengthy transit times caused by physical checks in transit countries and across the DRC territory. The system will also reduce the risk of freight diversion between the place of origin and checkpoints. As a result, it will effectively combat fraud and increase tax revenues. The RECTS will also benefit the eastern Africa region as a whole in which goods to or from DRC will transit including; Uganda, Rwanda, Burundi and Kenya.

This RECTs extension project is facilitated by TradeMark East Africa (TMEA) through a USD 642,000 fund from the Department of International Development (DFID).

Uganda Trade Information Portal.

Launched in November 2018, the Uganda Trade Information Portal (www.ugandatrades.go.ug) is a trade facilitation digital platform providing access to fully transparent practical step-by-step guides to the licenses, pre-clearance permits and clearance formalities for the most traded goods (exports, imports and goods in transit) in and out of Uganda. At each step, the trade portal tells the user where to go, who to see, what documents to bring, what forms to fill, what costs to pay, what law justifies the step and where to complain to in case of a problem.

The Trade Information Portal is implemented by the Ministry of Trade Industry and Cooperatives (MTIC) and the National Trade Facilitation Committee, in partnership with the East African Community Secretariat (EAC) and with support from United States Agency for International Development (USAID), TradeMark East Africa (TMEA), United Nations Conference on Trade and Development (UNCTAD) and International Trade Centre (ITC).

A user checks out the Uganda Trade Information Portal through a tablet.

Uganda Electronic Single Window.

The Uganda Electronic Single Window (www.singlewindow.go.ug) is a trade platform that lets Traders, Clearing and Forwarding firms submit and process import, export and transit related trade documents electronically while enabling real-time exchange and sharing of information and documentation between various customs and cross border agencies.

With the Uganda Electronic Single Window, traders are now able to clear and forward goods in record time, handle less paperwork, reduce their transaction costs and e-track shipments across borders via any internet enabled device.

As of May 2019, the Uganda Electronic Single Window had already connected and interlinked 16 trade facilitation agencies. These include Uganda National Drug Authority, Uganda National Bureau of Standards, and Uganda Coffee Development Authority. More are to be added.

The Uganda Electronic Single Window is implemented by Ministry Of Trade, Industry and Co-operatives and Uganda Revenue Authority. It is funded by Danida through TradeMark East Africa.

The overall winner for the #DIAA2019 Commendation for Trade Digitization will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.

#IncludeEveryone: The #DIAA2019 Award for the Best Digital Powered Campaign goes to?

HiPipoNico
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#IncludeEveryone: The #DIAA2019 Award for the Best Digital Powered Campaign goes to?

Digital Media is fast growing as a strong media for marketing and public relations.  A cost analysis for media (Radio, TV, Print and Digital) shows that Digital media has the lowest cost per a thousand, more measurable with good return on investment and allows feedback – real time or delayed. Digital Media when well used combines all other media as it allows text, voice, still images and videos.

Nonetheless, Radio is still the most popular, while Print and TV give higher and believable PR value. Or do they?

The #DIAA2019 Award for the Best Digital Powered Campaign seeks to reward a marketing campaign that was either totally digital or relayed heavily on digital tools in its execution. Some of the things being looked out for are what digital tools were used, how frequent were these tools used, and what traditional-new media synergies were introduced along the way.

The nominees for the #DIAA2019 Award for Best Digital Powered Campaign are Bell Jamz Listeners Party, Jumia Black Friday, Stanbic Blue Weekends, Tukonectinge with Pepsi and Ug Mix Maestro.

The Bell Jamz Listeners Party is a monthly music event that was introduced in February 2019. Every month, a selected musician or group of musicians is hired by Bell Jamz to perform for fans. Bell Jamz Listeners Parties are largely promoted across social media, mainly Facebook, Twitter and Instagram.  They have a great customers’ involvement enabled by the adoption of digital channels.

The Jumia Black Friday is an annual event where customers enjoy crazy discounts on goods shopped online via Jumia Online Stores.  The 2018 Jumia Black Friday ran from 16th November to 7th December. According to available traffic statistics, “there were 1.6m website sessions. Roughly 85% of people accessed the Jumia website through mobile devices with a significant increase in the popularity of the Jumia app too.”

Stanbic Blue Weekends is a lifestyle platform that allows customers to pay and enjoy discounts at various places of convenience, through Stanbic points of sale (POS) terminals and digital channels across the country. It is enjoyed by Stanbic Bank visa card holders, Stanbic Bank Digital Banking customers using *290# and the Stanbic App. Stanbic Blue Weekends is a 360 digital campaign.

In April 2019, Crown Beverages Limited (CBL) launched a ‘UGX 4 billion’ campaign branded Tukonectinge with Pepsi. Through the campaign, Pepsi has been rewarding its consumers with a total of; 24 fully-paid trips to Dubai in the United Arab Emirates, 25 Toyota Wish cars, 24 Home Fridges as well as instant mobile money cash and airtime in different denominations, among other prizes. The campaign has a strong use of digital/tech in its execution including USSD codes, mini APP/website for online interactions and social media.

UG Mix Maestro is a platform introduced by Uganda Waragi to celebrate unique talent that deejays have to offer. It is hosted on different dates and different locations across the country. In the last one year, the UG Mix Maestro has had a strong adoption of digital media as part of its promotion.

The overall winner for the #DIAA2019 Best Digital Powered Campaign will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.

CBA, Vivo Energy give UGX. 10m boost to Vintage and Classic Auto Show

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CBA, Vivo Energy give UGX. 10m boost to Vintage and Classic Auto Show

July 23rd, 2019 Kampala, Uganda- Commercial Bank of Africa (CBA) together with Vivo Energy have today announced a total of UGX. 10 million boost to the Uganda Vintage and Classic Auto Show set to take place on 27th July, 2019 at the Sheraton Kampala Hotel.

Speaking at the handover ceremony at Shell Bugolobi, Gerald Muhereza, CBA Executive Director said;

“We are proud of our continued partnership with the Uganda Vintage and Classic Auto show and as had earlier been communicated that we would announce our cash contribution, we are giving away 5 million shillings to the 3 top winners, to enable them enjoy his stay in Gaungzhou in China, courtesy of RwandAir.”

Vivo Energy Uganda Emmanuel Ssebunya, Brand Manager- Fuels while handing over the company’s contribution commitment at the same event said that;

“We are delighted to take part in this year’s Vintage and Classic Auto Show, thanks to our longtime friends and partners, CBA. This year we are committing 5 million shillings’ worth of our premium Shell V Power fuel that the drivers will use especially in the snail trail that we are all excited to see.”

Dr. John Baptist Niwagaba, the Uganda Vintage and Classic Auto Show Chairman welcomed the new sponsor and packages, Vivo Energy on board and reassured both sponsors, car owners and the show revelers of an unforgettable experience.

“The Vintage and Classic Auto show continues to receive immense support year on year and we are forever indebted especially to CBA which continues to pull its friendships and partnerships to see to it that the show is a success. This year, we have already registered over 60 cars that will be competing at the show with seven driving in from Nairobi. With all this support, there is no room left for disappointments. You can be certain that this year will be bigger and better than any show we’ve had before and we definitely can’t wait to see you all there.”

A snail trail of the competing cars will be held on the eve of the event, July 26th, 2019 between 12:00am to 2pm from Shell Bugolobi to the Sheraton Kampala Hotel Gardens.  This has been coordinated with Uganda Police to ensure security and non-interruption of traffic on the chosen route, whose map will be shared pre-event via social media platforms; Twitter, Facebook and Instagram- (@VintageCarsUG )

The show is endorsed by the Automobile Association of Uganda (AAU), Nairobi`s Concours d`Elegance and Uganda Tourism Board and also supported by Liquid Telecom, Singleton, NBS TV, NXT Radio, Events Warehouse, Cocacola, RwandAir and Sheraton Kampala Hotel.

#IncludeEveryone: Which of these #DIAA2019 Disruptive Innovation Nominees thrilled you?

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#IncludeEveryone: Which of these #DIAA2019 Disruptive Innovation Nominees thrilled you?

“Every once in a while; a new technology, an old problem and a big idea turn into an innovation,” Dean Kamen once said.

In the last one year, several innovations were introduced on the Ugandan market. In the digital and financial inclusion space, a lot of improved solutions came on board with a solo intention of improving the lives of users.

The #DIAA2019 Disruptive Innovation Category seeks to reward a digital or financial inclusion advancement that was introduced and has since led to a business unusual feeling in the sub-sector it serves. Yes, they are disruptive but for positive reasons.

Because many of these innovations are new, they may require time and big budgets before they fully sink in to the market. But in principle, they are good but also pro-development.

Further, following Everett Rogers’ Diffusion of Innovation theory, these Innovations must definitely follow an acceptance path from Innovators to Early Adopters, Early Majority and Late Majority. There are also Laggards whose rigidity and conservative behaviour means that they may not use these life changing products and services.

The nominees for #DIAA2019 Disruptive Innovation are Citimasta App: Traffic Update and Route Planner, MTN MoMoCard: Virtual Card to Shop or Make Payments, SafeBoda Pairing: Get the Nearest Rider, Standard Chartered Bank: Straight2bank Liquidity Management, YO TV: Online Television Without Commitments and StarTimes ON: Online Video Anytime, Anywhere with Any Device.

Traffic Jam is one of the most nagging things on Kampala roads. The other is dust and pot holes mainly on the outskirts of the city. Citi Masta APP is the solution to Traffic Jam as it enables drivers to know which route is moving and which one is not moving around Kampala. This in turn helps them to make informed decisions on why to pass or not. The Citi Masta APP can be downloaded from Google Play and APP stores.

The MTN MoMocard is a virtual card available to MTN customers that enables them to perform online transactions with funds from their MTN MoMo wallet. It is implemented in parternship with Mastercard. This MTN Momocard has a maximum value of UGX 3 million valid for 30 days. MTN Uganda Mobile Money customers simply dial *165*70# to get started.

SafeBoda has with no doubt revolutionized Uganda’s Boda Boda business. With more than 12,000 riders, the company’s better days are ahead.  One year ago, SafeBoda added an interesting feature on its APP named Pairing. The pairing feature allows passengers to spot a Safeboda rider, stop him/her, enter the rider’s helmet number into the app, match with them instantly and then embark on a professional ride up to the customer’s destination. The Pairing feature is not only time saving but also allows the passenger to choose a preferred rider. Truth is that SafeBoda passengers love this feature.

Standard Chartered’s Straight2Bank is a fully-integrated internet banking platform that caters for transacting and reporting needs across cash management, foreign exchange and trade finance for a customer, all at a click. It is giving Standard Chartered customers a variety of benefits.

YOTVChannels is an innovative app that allows you to access the best of Ugandan live television, radio, music and other multi-media content on your phone, tablet or computer anywhere, anytime. It is a one stop center for over 50 TV and Radio channels – local and international currently with more others continuously added on.

Described as Africa’s number 1 online video service platform, StarTimes ON is dedicated to providing fresh entertainment and convenient online video service anytime, anywhere and on almost every device. It is used by more than 14 million users, has over 160 live channels, more than 20,000 hours of Video on-demand content and covering at-least 45 countries. Its flagship content includes News, Documentary, Entertainment, Movies, Music and Sports in languages such as English, French, Swahili and Portuguese. Most of its local content comes from Nigeria, Tanzania, Kenya, Uganda, South Africa and Mozambique. After downloading the StarTimes ON APP, its subscription mode is pay perhour/day/week/month. You don’t need to be a StarTimes Digital TV subscriber to subscribe for the StarTimes ON APP.

The overall winner for the #DIAA2019 Disruptive Innovation will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.

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